- CaseBank Technologies Inc. - CaseBank develops and delivers experience-based Decision Support solutions reducing equipment maintenance costs and increasing uptime for the manufacturing, aerospace, petrochemical, and related sectors.
- ContactLife - Provides businesses with a fresh new perspective on customer contact strategies
- CRMA - A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
- Customer Contact Solutions - Complete customer contact solutions enabling clients to outsource all or any part of their inbound and outbound customer contact needs.
- Customer Focus Consulting - Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.
- Customers in Focus - Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
- Experticity - Real-time, two-way video, audio and data screen customer service software. Features one service expert serving many customers to improve experience, increase sales and reduce cost.
- FrontZone Corporation - Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.
- GEM - Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.
- Inq.com - Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
- Interact.com - Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.
- International Field Works - A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.
- Island Data - Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
- KR Consulting - Management consulting firm for help desks and customer support centers.
- Maconomy - Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
- PhoneWare Call Center - PhoneWare call center solutions serving the telecommunications, educational, pharmaceutical, travel and tourism, insurance, financial and automotive industries.
- Pivotal Corporation - XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.
- Platinum Rule - Learn more about how charismatic you are and how charisma affects you personal and professional success.
- Quality3 - Call center consultant services for customer satisfaction and improved business.
- SafeHarbor Technology Corp. - Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web.
- SearchCRM.com - Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news.
- Sitel Corporation - Delivering telephony based customer relationship management solutions and project management.
- Skymol - Live voice and video, live chat software, voice and video mail, on-demand live help and live customer support. Voice, video, chat software for online sales, customer service.
- Sms for Service - Ensuring service excellence with the use of innovative sms technology,a short code number and the Internet.
- SSI Partners - Offers help in maximizing the revenue and cost savings via remote service offerings.
- Stream International, Inc. - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
- The ITIL Open Guide - A public wiki site dedicated to the ITIL approach to IT and customer support and management.
- The Service Support Forums - Online forums and message board dedicated to service management and customer support.
- UltraFeedback - Research consulting firm that aligns organizations with their customers.
- Unicom Telecommunications - Specializing in order fufillment for each and every business type.
